Legal
Terms & Conditions
Last updated: April 15, 2026
1. Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you (and the agency or company you represent, collectively "you" or "Customer") and NeverMissPro ("we", "us", or "our"), the operator of the NeverMissPro platform at nevermisspro.com.
By creating an account, clicking "I agree", or otherwise accessing or using NeverMissPro, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you are using NeverMissPro on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
2. Description of Service
NeverMissPro is a software-as-a-service (SaaS) platform that allows digital marketing agencies to:
- Connect their clients' Google Analytics 4 (GA4) properties via OAuth
- Query GA4 analytics data using natural-language (AI-powered) questions
- Manage multiple clients under a single agency account
- Optionally white-label the platform under their own brand
The service is provided on a subscription basis with tiered pricing plans. A free 14-day trial is available without a credit card.
3. Eligibility
You may use NeverMissPro only if:
- You are at least 18 years of age
- You are using the platform for lawful business purposes
- You are not located in a country subject to EU or UN sanctions
- You are not prohibited from using such services under applicable laws
4. Accounts & Registration
4.1 Account creation
You must provide accurate, current, and complete information during registration and keep it updated. You are responsible for all activity that occurs under your account.
4.2 Account security
You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at sovon@nevermisspro.com if you suspect unauthorised access to your account.
4.3 One account per agency
Each agency subscription covers one agency entity. You may create multiple user accounts within your agency. You may not share your account with another agency or resell access without a written reseller agreement with us.
5. Subscription Plans & Billing
5.1 Plans
NeverMissPro offers the following plans: Free Trial (14 days), Starter, Advanced, and Custom Built. Plan details, features, and pricing are described at nevermisspro.com/pricing and may be updated with reasonable notice.
5.2 Free Trial
The free trial provides access to core features for 14 days with no payment required. At the end of the trial, the account enters a restricted state until a paid plan is selected.
5.3 Payment
Paid plans are billed in advance on a monthly or annual basis. All prices are in EUR and exclude VAT where applicable. Payment is processed by Stripe. By subscribing, you authorise us to charge your payment method on the recurring billing date.
5.4 AI Credits
Each plan includes a monthly credit allowance for AI queries. Credits reset on your billing anniversary. Unused credits do not carry over. Additional credits may be purchased as one-time packs; purchased credits do not expire and are consumed after plan credits are exhausted.
5.5 Refunds
Payments are non-refundable except where required by applicable consumer protection law. If you cancel mid-cycle, your access continues until the end of the paid period. If you experience a service outage caused by us exceeding 72 consecutive hours, you may request a pro-rata credit by contacting sovon@nevermisspro.com.
5.6 Price changes
We may change subscription prices with 30 days' written notice. Price changes take effect at your next renewal. If you do not accept the new price, you may cancel before renewal.
6. Acceptable Use
You agree not to:
- Use NeverMissPro for any unlawful purpose or in violation of any applicable law or regulation
- Connect GA4 properties without proper authorisation from the property owner
- Attempt to reverse-engineer, decompile, or extract source code from the platform
- Circumvent, disable, or interfere with security features or access controls
- Transmit malware, spam, or any harmful code through the platform
- Use the platform to generate content that is misleading, defamatory, or violates third-party rights
- Resell, sublicense, or white-label the platform without a written agreement with us
- Use automated means to scrape, extract, or harvest data from the platform
- Impersonate any person or entity or misrepresent your affiliation
Violation of this section may result in immediate suspension or termination of your account without refund.
7. Intellectual Property
7.1 Our IP
NeverMissPro, its logo, design, software, AI models, workflows, and documentation are owned by NeverMissPro and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding without our prior written consent.
7.2 Your data
You retain full ownership of your agency data, client data, and GA4 data. By using NeverMissPro, you grant us a limited, non-exclusive licence to process your data solely for the purpose of providing the service. We do not claim any ownership over your data.
7.3 Feedback
If you submit feedback, suggestions, or ideas about the service, you grant us the right to use that feedback without restriction or compensation.
8. Third-Party Services & GA4 Data
NeverMissPro integrates with Google Analytics 4 and other third-party services. Use of such integrations is subject to the terms and privacy policies of those providers. We are not responsible for the availability, accuracy, or content of third-party services.
You represent that you have the legal right to connect the GA4 properties you link to NeverMissPro, including any necessary consent from property owners and end users under GDPR and Google's Terms of Service.
9. Data Processing
When you use NeverMissPro, we act as a data processor on your behalf for any personal data belonging to your clients' website visitors that may be surfaced through GA4 queries. You are the data controller in that relationship.
Our data processing practices are described in our Privacy Policy. Upon request, we will enter into a Data Processing Agreement (DPA) with you as required by GDPR Art. 28. Contact sovon@nevermisspro.com to request a DPA.
10. Availability & SLA
We target 99.5% monthly uptime for the NeverMissPro platform, excluding scheduled maintenance windows (communicated in advance) and events outside our reasonable control (see Section 14).
We do not guarantee uninterrupted access to the service. Planned maintenance will be communicated with at least 24 hours' notice where possible. Emergency maintenance may occur without prior notice.
11. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEVERMISSPRO IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED OUTPUTS.
AI-generated analytics responses are informational only. You are solely responsible for any business decisions made based on NeverMissPro outputs. We do not guarantee the accuracy, completeness, or timeliness of analytics data or AI responses.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEVERMISSPRO'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU IN THE 3 MONTHS PRECEDING THE CLAIM, OR (B) €100 EUR.
IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability is limited to the fullest extent permitted by applicable law.
13. Indemnification
You agree to indemnify, defend, and hold harmless NeverMissPro and its officers, directors, employees, and agents from any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
- Your use of NeverMissPro in violation of these Terms
- Your violation of any applicable law or third-party rights
- Any GA4 property connected to NeverMissPro without proper authorisation
- Content submitted by you through the platform
14. Force Majeure
We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, third-party service outages (e.g. Google, Supabase, Vercel), or pandemic.
15. Termination
15.1 By you
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You retain access to your data for 30 days after cancellation to allow export.
15.2 By us
We may suspend or terminate your account immediately for material breach of these Terms (including non-payment, illegal use, or abuse) or with 30 days' notice for any other reason. Upon termination, your data will be deleted in accordance with our Privacy Policy.
15.3 Effect of termination
Sections 7 (IP), 11 (Warranties), 12 (Liability), 13 (Indemnification), and 16 (Governing Law) survive termination of these Terms.
16. Governing Law & Disputes
These Terms are governed by the laws of Italy, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Milan, Italy.
If you are a consumer located in France or Switzerland, mandatory local consumer protection laws of your country of residence may also apply.
We encourage you to contact us at sovon@nevermisspro.com before initiating any legal proceedings — most issues can be resolved quickly and amicably.
17. Changes to These Terms
We may update these Terms from time to time. We will notify registered users by email at least 14 days before material changes take effect. The updated Terms will also be posted at nevermisspro.com/terms with a new "Last updated" date.
Continued use of NeverMissPro after the effective date of revised Terms constitutes your acceptance. If you do not agree to the revised Terms, you must stop using the service and may request account deletion.
18. Miscellaneous
- Entire agreement: These Terms (including the Privacy Policy) constitute the entire agreement between you and NeverMissPro regarding NeverMissPro.
- Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
- No waiver: Failure to enforce any right does not constitute a waiver of that right.
- Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger or acquisition.
- Language: These Terms are written in English. In case of conflict with any translation, the English version prevails.
19. Contact
For questions about these Terms:
NeverMissPro — Legal
NeverMissPro, Milan, Italy
Email: sovon@nevermisspro.com
Website: nevermisspro.com